FAQs
Service Questions
In what geographical areas do you provide Regulated Medical Waste Disposal Services?
We provide services to all counties in the State of New York. In addition to being licensed in PA and CT, our services expand to the entire United States with the help of our strategic partners.
What constitutes Regulated Medical Waste?
Regulated Medical Waste Description effective Nov. 4th 2017 as per the NYSDEC Part 360
(228) Regulated medical waste (RMW) for the purpose of this Title, means waste generated in diagnosis, treatment or immunization of humans, or animals, in research pertaining thereto, or in production and testing of biologicals; provided, however, that regulated medical waste must not include hazardous waste and household medical waste, except as prescribed in subparagraph (ii) of this paragraph.
(i) Regulated medical waste includes:
(a) cultures and stocks of infectious agents, culture dishes and devices used to transfer, inoculate or mix cultures that have come into contact with or are known to be contaminated with biological agents infectious to humans, or agents of economic concern (e.g., foreign animal diseases);
(b) human pathological waste, including tissue, organs, body parts, excluding teeth and contiguous structures of bone and gum, body fluids removed during surgery, autopsy or other medical procedures, specimens of body fluids and their containers, and discarded materials saturated with body fluids other than urine. Human pathological waste must not include urine or fecal material submitted for purposes other than diagnosis of infectious diseases;
(c) human blood and blood products, including their components (e.g., serum and plasma), containers with free-flowing blood, discarded blood products as defined in 10 NYCRR Subpart 58-2, and materials saturated with flowing blood (except feminine hygiene products);
(d) sharps, whether used or unused, including residential sharps accepted by a facility regulated under article 28 of the Public Health Law pursuant to section 1389-dd(4) of the Public Health Law;
(e) animal waste, including animal carcasses, body parts, body fluids, blood or bedding originating from animals known to be contaminated with infectious agents (e.g., zoonotic or potentially zoonotic organisms) or from animals inoculated with infectious agents for purposes including, but not limited to, research, production of biologicals, or drug testing. Body fluids include urine and feces when infectious agents are known to be shed in the urine and feces; and
(f) any other waste materials containing infectious agents designated by the Commissioner of Health as regulated medical waste
What do I need to have in order to have Hazardous waste pickup?
Generators of hazardous waste (not Medical waste), must have an EPA ID number for identification and tracking purposes. A temporary can be issued if you do not have one. The hazardous waste must be properly profiled, packaged and manifested to insure compliance with Federal and State regulations. Let our experts assist you with compliance for storage and disposal of hazardous materials.
How Long IS Your Contract?
Since customer service and satisfaction are our main priorities, we like to tailor our agreements to meet each medical waste disposal client’s specific needs by honoring both short term and long term contracts.
How often do I need to be picked up?
Although laws differ from state to state, offices benefit from regularly scheduled pickups depending on waste generation volume. Our experts are standing by and can be reached for questions at 1-888-315-9783.
Would I be charged if there is no medical waste to be picked up?
No, there is no charge if there is no waste to be picked up. Please note that some contracts are negotiated based on a monthly fee by “request of the generator”, and would be billed according to the negotiated contract. We recommend calling our service department in advance and we will accommodate any required change.
Can I put my loose syringes in the bio hazard container you bring?
No you may not. The proper and legal way to dispose of sharps is by putting them in their own approved sharps container. You can get these sharps containers from a variety of providers. Once the sharps container is full you may put that in the regulated medical waste transportation container. Placing sharps directly into the medical waste transportation container creates a health risk and potential for Department of Health and/or OSHA violations and fines, and will require repackaging and result in additional service charges. You can get these sharps containers from Safeguard Waste Solutions or a variety of providers.
Will there be any additional fees if I call for an extra pick up?
No, Safeguard does not charge an “extra pick up fee” or “delivery” fee. Billing for extra pickups will be based on the pricing described in the generators agreement. You can schedule an extra pickup by simply calling our office directly.
Billing Questions
What Payment Options Does Safeguard Waste Solutions Accept
We accept all forms of payments including checks, check by phone, VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER cards. Call our customer friendly billing department today to process your payments at 888-315-9783
Can I get my manifests for the last year of pick ups?
Yes, our team of customer service representatives are standing by to assist you with copies of your manifests. Simply call us at 888-315-9783 and ask any one of our friendly customer service representatives to assist you. You can also send this request by email to frank@safeguard-solutions.net
Can I make payments online?
Online payments coming soon!
Currently we do not accept payments online for the security and privacy of our clients. However you can make a payment over the phone by calling our billing department at 888-315-9783. For your convenience you can also download our credit card authorization form here (Link coming soon) and submit a payment by faxing the form to 518-459-6878 or scanning and emailing the form to al@safeguard-solutions.net
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